What They Say Behind Our Backs
I am proud to say that my family’s business, Super Shine Auto Wash, were Founding Members of NARFA’s Automotive Industries Compensation Corporation (AICC) at inception in 1995. My father, Mike Gardner Sr. was also a past Board President, and we are proud to have such long term commitment and success with this group. [...]
I feel strongly that the AICC is a leader in the industry, with consistently strong group performance, safety culture, and excellent resources, training, and education for members. As a business in the car washing industry, we have unique needs and exposure, and the AICC loss control team not only was present for safety training and meetings, but the resources and regular communications helps us keep us updated with best safety practices and industry trends. In the event of a claim, the AICC team is all over it immediately, with a proactive approach to claims resolution in real-time with complete transparency.
Year after year, we have saved money on premium, and had peace of mind that the AICC team was behind us and are proud to be a part of this excellent organization.
Mike Gardner Jr., Super Shine Auto Wash
NARFA has been an instrumental resource through many years of business. Everyone there is willing to go above and beyond, what is expected from an association. This has really showed throughout the pandemic. When everyone was losing 60% or more of their business, stressed out and figuring how to move on, NARFA stepped up and worked harder to immediately respond with resources beyond what is available in ANY industry. [...]
I have received information faster than banks, financial advisors, insurance companies, and Internet based outlets. I was able to have the best understanding of everything from the financial industry to the current legislation being changed HOURLY. NARFA helped with everything from Employee assistance, insurance needs, to financial news, and foresight to the future. Also Its great to see NARFA employees’ families involved as it shows that NARFA employees are not just working for the Association, they have truly made it a way of life.
I was once told, “In order be in the 1%, you must do what 99% are not willing to do.” NARFA has the tools and power to accomplish this for all of us, they truly are in the 1% and willing to help all of us get there as well! I have never had a company work for me like they have in my 22 years in this industry.
Matt Krantz, Longmeadow Garage
When looking for a premium workers compensation carrier with competitive rates and services AICC through its sponsor NARFA overdelivers. Quirk Auto Dealers has been an active member of AICC together with NARFA 15 out of the 27 years that AICC has been providing a state profitable market for the workers compensation needs of the automotive industry. [...]
As one of AICC’s largest members Quirk can attest to their competitive workers compensation premiums, returns in dividends, proactive claims management that has controlled our costs all combined with a dedicated team of claims and nurse case managers who are familiar with the automotive industry. They value their members and have always delivered industry specific safety services. Quirk is proud to be a member of this organization.
Sarah Foster, Quirk Auto Dealers
We have been with AICC since 2003, and I thought you and your team would like to know why! As we are all aware workers comp rates are set by the Commonwealth of Massachusetts, so policies as it relates to cost are basically the same. There may be a discount deviation between rates thus lowering the yearly upfront costs and that is it. [...]
What we have found with AICC, and its sponsoring organization NARFA, is more valuable than upfront savings on a policy. The team at AICC, NARFA and FutureComp have our employees best interests as the basis for decisions and policies. This starts at the inception of the policy with an inspection of the facilities for safety hazards. One must remember an incident that does not happen will save you more money than any savings on the front end of a policy. As they say, bad things happen to good people and if there is an incident the AICC team has always worked with us to get the employee back to work and settle the claim as quickly as possible. Our phone calls were returned quickly and we were kept informed of the progress on the claim. This NEVER happened with any other provider I have had in the previous 22 years of having workers comp insurance.
Of course money is important, there are up-front rate deviations and there are dividends! I estimate that to date, we have or will receive over $33,000 in dividends. Yes this is important, but not as important as having a safe work environment and getting the employee back to work quickly as humanly possible. This is where the true value lies. At least for me and it should be for anyone that really thinks about it.
Our family looks forward to the next 18 years and beyond with NARFA and the AICC.
Bill Johnson, The Johnson Groups
NARFA has been a partner with Motor Supply for many years. The level of service is second to none. NARFA’s service exceeds all expectations.
Bob York, Graffmans, Inc./Motor Supply
We appreciate the outstanding service and attention to any issues NARFA has provided to Walier Chevrolet for over 21 years. They review our current program each year and then meet with our employees to explain in detail what their benefits provide. NARFA really cares!
Joseph C. Walier, Walier Chevrolet
The NARFA support team is truly wonderful! Working with them is one of the best benefits of working with NARFA. A live person answers the phone – and we always get the answers we need for our employee benefit programs. This helps to free up our HR manager so that he can handle time-critical problems.
Philip R. LaRou Jr., Portsmouth Ford-Lincoln, Inc., Portsmouth KIA and Wiscasset Ford, Inc.
Our family has been in the automotive industry for decades, and for much of that time, now more than 20 years, we have trusted NARFA to provide us with the service and support we need so we can run our business knowing that we are getting the best programs for our employees and our family. [...]
Chad Walier, Walier Chevrolet
As a second generation Dealer at Wareham Ford and a proud member of AICC/NARFA since 2007, I would like to pass on my business relationship experiences between the two companies. Wareham Ford is an owner operated company and operates with the family values of their employees in mind. [...]
In the event that we have had to make a claim the dedicated staff at the AICC has made the process seamless. They have helped our employees get the assistance they need and get them back to work safely.
With the AICC being a self-insurance group and us as a member, we have always felt that our opinion has been respected and valued.
If you have a chance to join this group I would highly recommend you take advantage of the opportunity.
Craig Barrett, Wareham Ford
We joined the AICC in 2006. From the very first year we saved over 20% our renewal premium, plus we qualified for a dividend on our premium based upon how well the plan had performed the prior year. We have received over $450,000 in dividend over the past 15 years. [...]
Over the past 15 years we have periodically entertained competitive quotes from other non-captive insurance companies. Time and time again, we confirmed that AICC is one of the best workers compensation policies available. The dedicated nurse case managers and claims adjusters take an unprecedented interest in each of their claims; working to ensure both the injured employee is receiving the best care they need and that when ready, they to get back to work. Their communication with the company is also, quite thorough. They regularly update us on the status of the injured employees’ recovery and collaborating with the employer to identify any light duty jobs the employee could participate.
The AICC also has a dedicated Loss Control Manager, who regularly physically inspects the facilities and review specific opportunities to improve or mitigate potential losses. They work hard to help keep the safety culture in the forefront of all of our employees’ minds, helping to keep our experience modification low, and ultimately saving us premium dollars each year. The Loss Control Manager is also available for questions and help addressing safety related issues outside of the regular audit visits.
The AICC has also taken advantage of its sponsoring organization, NARFA, and providing access for all our employees and their families, to an Employee Assistance Program. Something that has been especially welcomed during the past year of dealing with COVID-19 related issues.
We greatly value our partnership with the AICC and its sponsoring organization NARFA. The premium is quite competitive, and the value-added services are head and shoulders above any other I have seen.
Jim Condon, Wagner Automotive Group
We have been totally pleased with all of our business with NARFA for several years. The NARFA group is the most professional, responsive and knowledgeable organization with whom we have ever had a relationship.
Dave Delaney, Dave Delaney’s Columbia Buick Pontiac
In this age of automation, it’s nice to get your questions answered by a live person. NARFA provides big company benefits with small company service!
Ken Plante, Tri-City Dodge/Subaru
NARFA has been a professional organization ran by great people for many years. Our family business has relied on NARFA for many insurance needs.
Jesse Kaplan, Gem Auto Parts
Over the past couple of years, our business and many others faced more challenges than ever before. The NARFA team stepped up in a big way for us. Their team of experts helped to explain new and rapidly changing labor laws, legislation, and even was able to advise on stimulus programs. We cannot be more grateful to be a part of an association that truly puts the health of its member businesses first.