The NARFA Employee Assistance Program is an exclusive benefit for NARFA subscribers and their dependents. Provided through the NARFA Insurance Trust Program, we offer professional assistance for various personal matters affecting work performance or general well-being. This is a go-to solution for confidential, expert help mental health, addiction, and other personal struggles.

NARFA’s EAP: A Roadmap To Wellness

  • Using drugs or alcohol to cope
  • Feeling angry or irritable often
  • Losing interest in things you enjoy
  • Trouble concentrating or making decisions
  • Drinking alcohol more than usual
  • Difficulty sleeping or feeling rested

Confidential Conversations: A Judgment-Free Zone

Employees can talk about their struggles knowing that their information is kept completely confidential.

Voluntary Participation: No Obligation, Only Help
Participation is completely voluntary. Use the services when they are needed the most.

Professional Assistance: Expert Resources Based On Employee Needs
Tap into a wide range of professional resources designed to address your employee’s specific challenges.

NARFA’s EAP: A Roadmap To Wellness

Quick and Easy Connection to Professional Help
Access specialized help easily. We connect your employees to the right resources to address their unique challenges.

Comprehensive Coverage: Solutions for a Range of Issues
Our program covers everything from family problems to substance abuse, and it’s at least partially covered under your subscription.

Your Safety and Confidentiality Guaranteed
Privacy is our priority. Rest assured that interactions are 100% confidential.

Specialized Support Areas

Emotional and Mental Health: Speak to Experts for Tailored Advice
If employees are dealing with a difficult divorce, are experiencing depression, or working through other life changes, our EAP can connect them with specialists for emotional and mental health support.

Personal Finances and Budgeting: Build a Better Financial Future
Drowning in credit card debt? Our Employee Assistance Program can link employees to experts in financial planning and debt management.

Navigating Difficult Family Situations: Expert Advice
From substance abuse issues to family discord, EAP can direct your employees on how to get assistance to best help their family stabilize in this difficult time.

Modern Assistance Services

1:1 Counseling

  • On-demand; flexible scheduling
  • Licensed Master clinicians
  • No copay/cost; included in benefit package
  • Available via telehealth, in-person, or via telephone

Case Management

  • Referrals to treatment facilities and outpatient providers
  • Ongoing aftercare planning


  • Confidential call to EAP
  • “Walk in” for crisis situation
  • Clinician determines appropriate next steps for employee
  • Counseling
  • Treatment program
  • Release of information (ROI) can be signed when needed to update employer

What is an EAP?

An EAP can help resolve many issues related to:

  • Stress Management
  • Anxiety
  • Depression
  • Work/Life Balance
  • Relationship Issues
  • Alcohol and Drug Problems


No confidential information shared with an EAP can be released without your written consent. Exceptions include information in accordance with state laws when there is a serious risk of harm to self or others, elder and/or child abuse.


Treatment by EAP counselors is covered under Federal HIPAA regulations. Modern Assistance takes every precaution to ensure your confidential information if protected.

Take a look at some important aspects of the NARFA Employee Assistance Program and how you can help employees in need.

As a manager or supervisor, there are critical components of the NARFA Employee Assistance Program that are important to know.

The NARFA Employee Assistance Program is a great benefit available to you as part of your NARFA Medical Plan. Here is some great info about the NARFA EAP and how it works.

Coping with Financial Related Stress


Narcan Training & Risk Factors

Managing Aging Parents

Conflict Resolution

How Addiction Works in the Brain

Managing Stress

Substance Use Awareness

Managing Depression

NARFA EAP Overview in Spanish

It’s confidential.

You can tell us anything.

It’s voluntary.

You are under no obligation to participate.

It’s professional.

Access a range of professional resources.

It’s easy to get help.

Get connected.

Get referred to professional resources.

Address your challenges.

From family problems to alcohol.

You’re covered.

Your assistance is at least partially covered.

You’re safe.

Everything is 100% confidential.

Emotional & Mental Health

You’re going through a tough divorce and feeling depressed. Call EAP to get referred to a specialist who can help you with emotional problems and mental health.

Personal Finances & Budgeting

You realize you’re buried in credit card debt, and you’re not sure how to get out. EAP can refer you to specialists who are experienced in tackling financial problems.

Difficult Family Situations

Your teenage daughter has began abusing drugs, but you’re unsure how to confront her. EAP can direct you on how to get assistance to best help your family stabilize in this difficult time.